Generosity of spirit is critical to listening to hard things.
Feelings of warmth, welcome, hospitality, generosity and honor, can save difficult encounters from the usual cycles of abuse to which people in conflicting communities usually subject each other.
It is a mark of great welcome to other human beings when you share your hopes and dreams with them and when you listen patiently to theirs. It is a kind of intimacy that allows the hard talk of problem solving to proceed in a better way.
Joy, humor, generosity of spirit, making someone feel welcome and honored, these are more than just good personality characteristics, they are the building blocks of new or healed relationships.
Positive emotions should be seen as a kind of discipline to be engaged, habits to be formed, along the path to healing even the worst of your conflicts.
There is no compromise in conflict without trust and relationship, and the feelings of being respected.
Whoever is good at making everyone feel valued puts themselves in a better position to help all sides manage the conflict better.
The most powerful positive emotion that we can inject into all conflict or potential conflict is absolute care.
The positive role of many emotions in conflict resolution depends on the way in which they are balanced and negotiated inside of us.